Definitions
Plain-English terms
To keep things readable, here's what the words mean throughout this policy:
- You - anyone who visits gnomelabz.com or sends us an email about a project.
- We / Us / Gnome Labz - Gnome Labz LLC, a small studio based in Texarkana, TX.
- The Site - gnomelabz.com and any sub-pages.
- Personal Data - anything that identifies you (name, email, IP address, etc.).
01
Who we are
Gnome Labz LLC is a creative development studio based in Texarkana, Texas. We design and build websites, storefronts, and platforms for small and growing businesses. We're a workshop, not a corporation - when you email us, a real human reads it.
02
What we collect
We collect only what we need to do the work and keep the site running:
- What you give us directly: name, email, project details, payment info (handled by Stripe - we never see your full card number).
- What your browser tells us: IP address, browser type, pages visited, referring URL - used for basic analytics.
- Cookies: small files that remember your cart, your cookie preferences, and anonymous analytics. See our cookie policy for details.
What we don't collect: your social security number, your home address (unless you give it for delivery), or any biometric data. We don't run third-party trackers we don't control.
03
How we use your information
We use what you share to:
- Reply to your inquiry, write a build plan, and price the work.
- Process payments (via Stripe) for builds you commission.
- Send you build updates, invoices, and the occasional Foundry Dispatch newsletter (only if you signed up).
- Understand which pages on the site are useful (anonymous analytics).
- Comply with legal obligations (tax records, business registration).
04
Who we share it with
We share data with the smallest number of providers possible, and only what's strictly required for them to do their job:
- Stripe - payment processing.
- Resend - transactional email delivery.
- Cloudflare - site hosting, CDN, security.
- Government / law enforcement - only when legally required (subpoena, court order). We will tell you unless we are legally prevented from doing so.
We do not sell, rent, or trade your data. We have never run an ad re-targeting pixel and we don't plan to.
05
How long we keep it
Different data has different lifespans:
- Inquiry emails: 24 months, then archived.
- Active project files: for the duration of the build + 12 months of post-launch support.
- Invoices and payment records: 7 years (US tax requirement).
- Newsletter subscribers: until you unsubscribe (one-click in every email).
06
Your rights
You can email us at any time and ask us to:
- Show you what data we have about you.
- Correct anything that's wrong.
- Delete your data (within legal limits - invoices we have to keep for tax).
- Stop using your data for marketing (opt out of the newsletter).
- Hand your data over to another provider (data portability).
We respond to every privacy request within 24 hours on business days.
07
Cookies
We use a small set of cookies for site functionality and analytics. The cookie banner you see on first visit lets you accept or decline non-essential cookies. Full breakdown is in our cookie policy.
08
Security
We use industry-standard practices to protect your information: HTTPS everywhere, encrypted data at rest, hashed passwords, and minimal data collection. No system is perfectly secure, but we treat your data the way we'd want ours treated. If a breach affects your data, we will notify you within 72 hours as required by law.
09
Children
Gnome Labz is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us data, email contact@gnomelabz.com and we will delete it.
10
Changes to this policy
We may update this policy as our practices or the law changes. We update the Last revised date at the top whenever we do. Substantive changes (anything affecting how we share or use your data) will be announced by email to active partners.
11
Contact us
The fastest way to reach us about anything in this policy:
contact@gnomelabz.com - Gnome Labz LLC, Texarkana, TX, USA.